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    Getting started
    Find information on general topics, best practices, and commonly asked questions that apply across all areas of the platform.
    5 articles in this collection
    Written by mark
    See what Knowledge Base can do for you
    A quick, benefits-first tour that shows how EngageBay’s built-in Knowledge Base reduces ticket volume, speeds up resolution, and lets customers self-serve 24 × 7.
    Create & publish articles
    Hands-on tutorial for drafting, formatting, and publishing your first help articles—complete with SEO tips and EngageBay editor shortcuts.
    Launch your Help Center
    Guides you through branding, custom domain setup, and visibility settings so your live Help Center goes from “draft” to public in minutes.
    Use articles in the chat
    Shows agents how to surface relevant Knowledge Base articles inside EngageBay’s Live Chat for instant, contextual answers without leaving the conversation.
    Understand the Refund Policy
    An article in French that explains step-by-step the conditions, timelines, and procedures for obtaining a refund, to ensure compliance and customer satisfaction."

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